In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. According to Sam Walton, founder of Wal-Mart: “There is only one boss – the
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According to Theodore Hesburgh, the very essence of leadership is that you have to have a vision. It’s got to be a vision you articulate clearly and forcefully on every occasion. As a leader, you win the heart of
The leader-follower relationship is an exciting one most especially when mutual trust and benefits exist between each other. In my previous article, I wrote on “what every follower wants in a leader”. It is also interesting to know that